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Tuesday, 10 September 2019 15:53

Privacy Policy

Written by

What information do we collect about you?

We collect information about you when you register with us or place an enquiry or order for products or services from our website. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. The information we collect may include and not limited to your name, your travel companion name (if any), gender, age, title, position, address, date of birth, nationality, passport type, numbers and expiry date, telephone number (including mobile and fax numbers), email address, trip itinerary and travel preferences. Website usage information is collected using cookies.

To help diagnose problems with our server, and to administer our website, we may also collect information regarding your internet protocol address, browser type, domain name, access date and time, the website URL you visited us from, and the third party sites you visit when you click on links to exit the Lotus site. Your Internet Protocol address is used to help identify you and to gather broad demographic information, so as to enhance your experience.

How will we use the information about you?

We collect information about you to process your order or enquiry, and if you agree, to email or text you about other products and services we think may be of interest to you. It includes but not limited to:
Identifying you and confirming your identity when you purchase or enquire Lotus’s products;
Allowing us to process and complete your travel reservations and purchases;
Contacting you by our customers service officers when necessary;
Compiling statistic for internal research and analysis;
Sending you updates, promotions and/or newsletters of information, products or services;

We use your information collected from the website to personalize your repeat visits to our website. If you agree, we shall pass on your personal information to our group of companies so that they may offer you their products and services like the above.

Data Retention

Personal information you provide to us will be retained only for such period as may be necessary for the carrying out of the purposes referred to in this policy or required by applicable law or as otherwise specified at the time of collection.

Marketing

Personal information you provide to us will be retained only for such period as may be necessary for the carrying out of the purposes referred to in this policy or required by applicable law or as otherwise specified at the time of collection.
You have a right at any time to stop us from contacting you for marketing purposes or giving your information to other members of Lotus Travel Group.
If you no longer wish to be contacted for marketing purposes, please click here.

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of sme or all of your personal information, please email or write to us at the following address.
by email: This email address is being protected from spambots. You need JavaScript enabled to view it.
write to us at: Lotus Tours Limited Marketing Department
Units 07-11, 18/F, CDW Building, 388 Castle Peak Road, Tsuen Wan, Hong Kong

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

Cookies

Our website uses cookies. Cookies are text files placed on your computer to collect standard internet log information and visitor behavior information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

The information collected via cookies included:
Website behaviors such as site page that the users are viewing, the site/page came from before and visited after, etc.
Purchasing behaviors such as how much is spent for an online purchase within the website, product type, etc.
Device (i.e. mobile, tablet, desktop)
Internet browser
Browser language
Computer Operation system
Region
IP address

Cookies remembered your preferences and give you a personalized experience that's in line with your website behavior. Cookies allow us to bring you the relevant and targeted product recommendation. The cookies will be expired not more than 18 months.

You can set your browser not to accept cookies and the below websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.
For further information, you can visit www.aboutcookies.org or www.allaboutcookies.org for the details.

Children

If you are children who are using our website, the following additional rules are required.

The child's privacy is important to us. We are committed to safeguarding children's personal information collected online, and to helping parents and guardians and their children learn how to exercise control over personal information while exploring the Internet.

If you are aged 17 or under, we will require permission from your parent or guardian in order for you to subscribe our eNewsletter through our website, please send the name and email address of a parent or guardian to This email address is being protected from spambots. You need JavaScript enabled to view it. and your parent or guardian will be asked to provide their consent via email.

If you are a parent or guardian and would like to review any personal information that we have collected online from your child, have this information deleted, and/or request that there be no further collection or use of your child’s personal information or if you have any questions about our Privacy Policy or practices, you may contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..

Security

We monitor for and try to prevent security breaches. We implement security safeguards designed to protect your data, such as HTTPS. We regularly monitor our systems for possible vulnerabilities and attacks. However, we cannot warrant the security of any information that you send us. There is no guarantee that data may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.

Other websites

Our website contains links to other websites. This privacy policy only applies to this website and does not cover the collection or use of your information by any of the airlines, hotels, car hire companies, or other travel suppliers we feature. Your information will be processed by them in accordance with their own privacy policy and terms & conditions. Please read their own privacy policies when you link to other websites.
Sharing personal data required by legal process
We may need to share your data when it is required by law or to help protect the rights and safety of you, us or others.

It is possible that we will need to disclose information about you when required by law or other legal process or if we have a good faith belief that disclosure is reasonably necessary to (1) investigate, prevent, or take action regarding suspected or actual illegal activities or to assist government enforcement agencies; (2) investigate and defend ourselves against any third-party claims or allegations, (3) protect the security or integrity of our Service.

We will notify you about the legal demands unless it has been prohibited by law or court order or when the request is an emergency. We may dispute such demands when we believe, in our discretion, that the requests are vague or lack proper authority, but we do not promise to challenge every demand.

Sharing personal data with third parties or collected by third parties

For the service you’re booking with like airlines, hotels, cruise, etc, they will collect your data in line with their own policies. Companies that help us to deliver our services like payment service, booking reservation service (Global Reservation System), Tracking and Analytical service, etc will also collect and use your data on our behalf (“Third Party Processors”).

We require any Third Party Processor which handles information on our behalf to do so pursuant to contractual terms which require that the information is kept secure and used only as we have instructed and not for that Third Party Processor’s own purposes.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 18 May 2018.

How to contact us?

Please contact us if you have any questions about our privacy policy or information we hold about you:
by email: This email address is being protected from spambots. You need JavaScript enabled to view it. or
write to us at: Lotus Tours Limited Marketing Department
Units 07-11, 18/F, CDW Building, 388 Castle Peak Road, Tsuen Wan, Hong Kong

If there are any discrepancies between the English and Chinese policy, English version shall prevail.

Tuesday, 10 September 2019 12:28

獎項

Written by
There is no translation available.

航空公司

中國國際航空 Air China

香港地區散客銷售優秀代理人 2007-2009, 2010, 2012

法國航空 Air France

Top 10 Agent Award 2007-2012

全日空航空 All Nippon Airways

Recognition Award 2008-2011
Excellent Performance Year 2012

國泰航空 Cathay Pacific Airways

Top Agent Award 2004-2009, 2011-2012

中華航空 China Airlines

Million Dollar Sales Award 2006-2009
5 Million Dollar Sales Award 2010-2011

中國東方航空 China Eastern Airlines

Top FIT Agent Award H.K 2008-2009, 2011-2012

中國南方航空 China Southern Airlines

客運銷售最佳業績獎 2010-2011
客運代理最佳業績獎 2012
Oversea Sales Achievement Award 2012

港龍航空 Dragonair

Top Agent Award 2003-2012

阿聯酋航空 Emirates Airlines

Supporting Passenger Sales Agent 2010-2011
Supporting Agent Award 2011-2012
Top Passenger Sales Agent 2005-2009

長榮航空 Eva Air

Best Promotion Award 2012 

加魯達印尼航空Garuda Indonesia

Top Agent Award 2011

香港航空 Hong Kong Airlines

Best Performance 2010-2012

日本航空 Japan Airlines Corporation

Top Agent Award 2006-2010
Excellent Sales Performance 2011

肯亞航空 Kenya Airways

Agents Award 2012-2013

大韓航空 Korean Air

Valuable Support and Contribution 2009, 2011-2012
Citation of Excellence 2007-2010

德國漢莎航空 Lufthansa German Airlines

Top Agent Award 2009-2011

馬來西亞航空 Malaysia Airlines

Top Performance Award 2009
傑出貢獻獎 2010
卓越業績獎 2011-2012
新加坡航空 Singapore Airlines
Top Agent Award 1997-2013

南非航空South African Airways

Top Performing Agent

星空聯盟 Star Alliance

Top Selling Travel Agent 2009

瑞士國際航空 Swiss International Air Lines

Top Agent Award 2011

土耳其航空 Turkish Airlines

The Best Travel Agent in Sales Volume 2011

聯合航空 United Airlines

Agency of the year 2011

酒店

Club Med

Top Selling Agent Award 2010-2011

Hilton Japan

Appreciation Award 2009 Pullman Hotels and Resorts
Best Supporter 2009

Pullman Hotels and Resorts

Best Supporter 2009

三亞亞龍灣鉑爾曼度假酒店 Pullman Sanya Yalong Bay Resorts & SPA

Best Partner 2009 HK

The Ritz-Carlton Sanya

最佳合作伙伴2009

其他

Abacus

Top Agency Award 2008-2015

Airport Express

Leading Sales Award 2015

Amadeus

Agency Excellence Award 2011-2015

American Express International

Partner Plus Award 2015

CAPITAL

Outstanding Enterprise Award - Best Travel Agency 2012-2015

GTA

Top Agents Award 2015

HKQAA 香港品質保證局

Anti-Epidemic HygieneAnti-Epidemic HygieneMeasures Certification 衛生抗疫措施認證

Tuesday, 10 September 2019 11:31

Payment Information

Written by

Local Bank Deposit of Cheque or Cash

Account Name: LOTUS TOURS LIMITED

Hong Kong
HSBC 001-144211-001

Macau
HSBC(Macau Main Office) 001-112093-101

  1. Please return original Deposit Slip/ Bank Advice to our A/C Department for settlement
  2. Please quote invoice(s) number or staff concerned for reference

Overseas - Telegraphic Transfer

Account Name: LOTUS TOURS LIMITED

HSBC 673 NATHAN ROAD, KOWLOON, HONG KONG
004-001-144211-001(HKD)
004-001-144211-274(USD)

  1. All local & overseas charges should be borne be remitter;
  2. Please Quote invoice(s) number or staff concerned for reference.

Tuesday, 10 September 2019 11:21

Contact Us

Written by

Enquiry

Tel: (852) 2316 1106
WhatsApp: (852) 9165 8365
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Office hours:
Mon-Fri: 9:00am to 5:30pm
Sat, Sun and Public Holiday: Close

Head Office

Address: Units 08, 18/F, CDW Building, 388 Castle Peak Road, Tsuen Wan, Hong Kong
(By appointment only)
Tel: (852) 2316 1133
Office hours:
Mon-Fri: 9:00am to 5:30pm
Sat, Sun and Public Holiday: Close

MICE

Tel: (852) 2316 1686
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Office hours:
Mon-Fri: 9:00am to 5pm
Sat, Sun and Public Holiday: Close

 

Tuesday, 10 September 2019 11:12

About Us

Written by

Established in 1957, Lotus Tours Limited was one of the pioneer travel services providers in Hong Kong. Devoting ourselves to the development of Hong Kong travel services for more than half a century has made us one of the top International Air Transport Association (IATA) travel agents and maintaining a leading position in the industry. In 2018, Lotus Tours was subsequently acquired by Corporate Travel Management Limited (CTM) , a global provider of travel services spanning leisure, corporate, events, wholesale and loyalty travel.

Based on the “Customers Come First” philosophy of our Founder , our mission is to deliver comprehensive, value driven travel services to our clients with guaranteed satisfaction.
From leisure travels to business trips, from private tours to MICE (meetings, incentives, conferences & exhibitions), our professional travel consultants are all capable to assist you with all your needs.

Our Promise

Our service philosophy and innovative approach to travel have been widely recognized by our customers, peers and suppliers. We promise:
To provide unrivalled service and to deliver the best value products to our customers
To develop our people to reach their highest potential
To conduct our business with uncompromising integrity
Trust and respect each and every individual

Our Services

Worldwide Airline Ticket

Lotus Tours is appointed as the ticketing agent for more than 70 airlines. We provide a wide range of discounted air fares to other travel agents and retail customers.

Memory World of Travel

Our wholesale division that offers a complete range of discounted hotel rates and resort packages.

Retail Travel

Offers retail customers a wide range of exciting products, from standard air + hotel packages to theme packages such as cruise, outdoor, resort and cultural etc.

Cruise Holiday Package

Lotus Tour is the agent of various world-wide leading cruise lines with itineraries , our professional and experienced Consultants, who are passionate in cruising and planning. 

M.I.C.E (Meetings, Incentives, Conference & Exhibition)

Cater to the different needs of the customers, we also specialize in organizing meetings, incentive and pilgrimage tours etc.

Corporate Travel

We provide superior corporate travel services, strong supplier buying power and an extensive global footprint to both local and international corporate clients.

Membership

Travel Industry Council of Hong Kong (TIC)
International Air Transport Association (IATA)
Hong Kong Association of Travel Agents (HATA)
Society of IATA Passenger Agents Ltd (SIPA)

Wednesday, 03 July 2019 14:51

電力插座

Written by
There is no translation available.

旅遊常識及工具
電力插座
 
  地區 插頭/插座類型 電壓 頻率
 
  安道爾 C, F 230 V 50 HZ
  安哥拉 C 220 V 50 HZ
  阿根廷 C, I 220 V 50 HZ
  亞美尼亞 C, F 220 V 50 Hz
  澳大利亞 I 230 V 50 Hz
  奧地利 C, F 230 V 50 Hz
  巴哈馬 A, B 120 V 60 Hz
  巴林 G 230 V 50 Hz
  孟加拉 A, C, D, G, K 220 V 50 Hz
  白俄羅斯 C 220 V 50 Hz
  比利時 C, E 230 V 50 Hz
  不丹 D, F, G, M 230 V 50 Hz
  玻利維亞 A, C 220 V 50 Hz
  波斯尼亞 C, F 220 V 50 Hz
  巴西 A, B, C, I 127/220 V 60 Hz
  汶萊 G 240 V 50 Hz
  保加利亞 C, F 230 V 50 Hz
  柬埔寨 A, C, G 230 V 50 Hz
  喀麥隆 C,E 220 V 50 Hz
  加拿大 A, B 120 V 60 Hz
  開曼群島 A, B 120 V 60 Hz
  中非共和國 C, E 220 V 50 Hz
  乍得 D, E, F 220 V 50 Hz
  智利 C, L 220 V 50 Hz
  中國 A, C, I 220 V 50 Hz
  哥倫比亞 A, B 120 V 60 Hz
  剛果布拉柴維爾 C, E 230 V 50 Hz
  剛果金沙薩 C, D 220 V 50 Hz
  庫克群島 I 240 V 50 Hz
  哥斯達黎加 A, B 120 V 60 Hz
  科特迪瓦 C, E 230 V 50 Hz
  克羅地亞 C, F 230 V 50 Hz
  古巴 A, B 110 V 60 Hz
  塞浦路斯 G 240 V 50 Hz
  捷克共和國 C, E 230 V 50 Hz
  丹麥 C, K 230 V 50 Hz
  多明尼加 D, G 230 V 50 Hz
  多米尼加共和國 A, B 110 V 60 Hz
  東帝汶 C, E, F, I 220 V 50 Hz
  厄瓜多爾 A, B 120 V 60 Hz
  埃及 C 220 V 50 Hz
  薩爾瓦多 A, B 115 V 60 Hz
  愛沙尼亞 C, F 230 V 50 Hz
  埃塞俄比亞 C, E, F, L 220 V 50 Hz
  法羅群島 C, K 220 V 50 Hz
  福克蘭群島 G 240 V 50 Hz
  斐濟 I 240 V 50 Hz
  芬蘭 C, F 230 V 50 Hz
  法國 C, E 230 V 50 Hz
  法屬圭亞那 C, D, E 220 V 50 Hz
  德國 C, F 230 V 50 Hz
  加納 D, G 230 V 50 Hz
  直布羅陀 G, K 240 V 50 Hz
  希臘 C, F 230 V 50 Hz
  格陵蘭 C, K 220 V 50 Hz
  格林納達 G 230 V 50 Hz
  關島 A, B 110 V 60 Hz
  危地馬拉 A, B 120 V 60 Hz
  圭亞那 A, B, D, G 240 V 60 Hz
  海地 A, B 110 V 60 Hz
  洪都拉斯 A, B 110 V 60 Hz
  香港特別行政區 G 220 V 50 Hz
  匈牙利 C, F 230 V 50 Hz
  冰島 C, F 230 V 50 Hz
  印度 C, D, M 230 V 50 Hz
  印尼 C, F, G 127/220 V 50 Hz
  伊朗 C, F 220 V 50 Hz
  伊拉克 C, D, G 230 V 50 Hz
  愛爾蘭 G 230 V 50 Hz
  以色列 C, H, M 230 V 50 Hz
  意大利 C, F, L 230 V 50 Hz
  牙買加 A, B 110 V 50 Hz
  日本 A, B 100 V 50/60 Hz
  約旦 B, C, D, F, G, J 230 V 50 Hz
  哈薩克斯坦 C, E, F 220 V 50 Hz
  肯尼亞 G 240 V 50 Hz
  北韓 C 220 V 50 Hz
  韓國 A, B, C, F 220 V 60 Hz
  科威特 C, G 240 V 50 Hz
  吉爾吉斯坦 C 220 V 50 Hz
  老撾 A, B, C, E, F 230 V 50 Hz
  拉脫維亞 C, F 220 V 50 Hz
  黎巴嫩 A, B, C, D, G 110/200 V 50 Hz
  利比里亞 A, B, C, E, F 120/240 V 50 Hz
  利比亞 D, L 127 V 50 Hz
  立陶宛 C, F 230 V 50 Hz
  列支敦士登 C, J 230 V 50 Hz
  盧森堡 C, F 230 V 50 Hz
  澳門特別行政區 D, M, G,F 220 V 50 Hz
  馬達加斯加 C, D, E, J, K 127/220 V 50 Hz
  馬來西亞 G, M 240 V 50 Hz
  馬爾代夫 A, D, G, J, K, L 230 V 50 Hz
  馬里 C, E 220 V 50 Hz
  馬耳他 G 230 V 50 Hz
  毛里求斯 C, G 230 V 50 Hz
  墨西哥 A, B 120 V 60 Hz
  密克羅尼西亞 A, B 120 V 60 Hz
  摩納哥 C, D, E, F 127/220 V 50 Hz
  蒙古 C, E 230 V 50 Hz
  黑山 C, F 220 V 50 Hz
  摩洛哥 C, E 127/220 V 50 Hz
  莫桑比克 C, F, M 220 V 50 Hz
  緬甸 C, D, F, G 230 V 50 Hz
  納米比亞 D, M 220 V 50 Hz
  尼泊爾 C, D, M 230 V 50 Hz
  荷蘭 C, F 230 V 50 Hz
  新喀里多尼亞 E 220 V 50 Hz
  新西蘭 I 230 V 50 Hz
  尼加拉瓜 A, B 120 V 60 Hz
  尼日利亞 D, G 240 V 50 Hz
  挪威 C, F 230 V 50 Hz
  沖繩 A, B 100 V 60 Hz
  阿曼 C, G 240 V 50 Hz
  巴基斯坦 C, D, M, G 230 V 50 Hz
  巴拿馬 A, B 110 V 60 Hz
  巴布亞新幾內亞 I 240 V 50 Hz
  巴拉圭 C 220 V 50 Hz
  秘魯 A, B, C 220 V 60 Hz
  菲律賓 A, B 220 V 60 Hz
  波蘭 C, E 230 V 50 Hz
  葡萄牙 C, F 220 V 50 Hz
  波多黎各 A, B 120 V 60 Hz
  卡塔爾 D, G 240 V 50 Hz
  羅馬尼亞 C, F 230 V 50 Hz
  俄羅斯聯邦 C, F 220 V 50 Hz
  盧旺達 C, J 230 V 50 Hz
  沙特阿拉伯 A, B, F, G 127/220 V 60 Hz
  塞內加爾 C, D, E, K 230 V 50 Hz
  塞爾維亞 C, F 220 V 50 Hz
  塞舌爾 G 240 V 50 Hz
  新加坡 G, M 230 V 50 Hz
  斯洛伐克 C, E 230 V 50 Hz
  斯洛文尼亞 C, F 230 V 50 Hz
  索馬里 C 220 V 50 Hz
  南非 M 220 V 50 Hz
  西班牙 C, F 230 V 50 Hz
  斯里蘭卡 D, M, G 230 V 50 Hz
  蘇丹 C, D 230 V 50 Hz
  瑞典 C, F 230 V 50 Hz
  瑞士 C, J 230 V 50 Hz
  敘利亞 C, E, L 220 V 50 Hz
  塔希提島 A, B, E 110/220 V 50 Hz/60 Hz
  臺灣 A, B 110/220 V 60 Hz
  坦桑尼亞 D, G 230 V 50 Hz
  泰國 A, B, C 220 V 50 Hz
  多哥 C 220 V 50 Hz
  湯加 I 240 V 50 Hz
  特立尼達和多巴哥 A, B 115 V 60 Hz
  突尼斯 C, E 230 V 50 Hz
  土耳其 C, F 230 V 50 Hz
  土庫曼斯坦 B, F 220 V 50 Hz
  烏干達 G 240 V 50 Hz
  烏克蘭 C, F 220 V 50 Hz
  阿拉伯聯合酋長國 C, D, G 220 V 50 Hz
  英國 G 230 V 50 Hz
  美國 A, B 120 V 60 Hz
  烏拉圭 C, F, I, L 230 V 50 Hz
  烏茲別克斯坦 C, I 220 V 50 Hz
  委內瑞拉 A, B 120 V 60 Hz
  越南 A, C 220 V 50 Hz
  也門 A, D, G 230 V 50 Hz
  贊比亞 C, D, G 230 V 50 Hz
  津巴布韋 D, G 220 V 50 Hz
 
 
所有資料如有更改,恕不預先通知
Monday, 23 October 2017 12:59

Disclaimer & Privacy Policy

Written by
There is no translation available.

Disclaimer

The information published on this website is for the public's reference only. By browsing the website you signify you have read, understood and accepted the content of this liability disclaimer and obligations set forth herein. The Westminster Travel Limited, its subsidiaries and affiliates (the "Company") is not liable for any direct, indirect, incidental, punitive damage or other expenses, lost profits or lost savings arising out of your access to the website or failure to access to the website. The Company hereby disclaims the warranty of the accuracy or completeness of the information, content or data or nonexistence of mistakes, omissions, typographical errors, printing errors found on this website nor assumes the liability of damages for any direct or indirect expenses or profit losses in anyway connected with any causes described above. No representation or warranty whatsoever, expressed or implied, is made as to its accuracy, reliability or completeness by the Company Information and any other contents of this website are subject to change without notice. The Company accepts no liability (whether in tort or contract or otherwise) for any loss or damage arising from any use, misuse, inaccuracy or omission of the information or other contents published on this website. The Company further assumes no responsibility or liability for, and makes no warranties that, functions contained on this website will be uninterrupted or error-free, that defects will be corrected, or that this website or the servers that make it available will be free of viruses or other harmful components. The Company is other than a manufacturer or a supplier of travel products and explicitly disclaims within legal range any warranty of products supplied by the third parties. References in this website to any products, events or services do not necessarily constitute or imply the Company's endorsement or recommendation. The Company makes every effort to ensure the accuracy and completeness of the information, content or data on the website. All products and information on the website are on an "as is" basis. The Company reserves the exclusive right to update or revise the information or data on the website without the prior notice. All the information and price details on the web are using for reference only. The Company is not responsible for the contents of any "off-site" web pages or any other websites linked or linking to this website.

The Company holds no liability for any damages, failures of performance, errors, omissions, interruptions, deletion of files, defects, delays in operation or transmission, computer virus, communication line failure, data loss through transmission process, malfunctions of software or hardware, including but not limited to, data loss or compatibility errors, theft, unauthorized access to or alteration of web pages, contract infringement, tort, negligence or any other causes of action directly or indirectly due to using or browsing the website or uploading, downloading or transmitting any data, text, image or other material or information.

Privacy Policy

This policy statement provides information on the obligations and policies of Westminster Travel Limited, its subsidiaries and affiliates (the "Company") under the Personal Data (Privacy) Ordinance (the "Ordinance"). All collection and/or storage and/or transmission and/or usage of personal data by the Company shall be done in accordance with the obligations and requirements of the Ordinance. Any information or data you provide to us will be used only for the need of our business operation. For the sake of safeguarding your interest, the Company hereby makes following statement of how we collect users information, what information we collect from you, our utilization of the information and personal information enquiry or update and so forth. The Company hopes that the statement may help you know how the Company handles your personal information.

Your consent

By using the website you consent to our collection and use of your personal data as described in this Personal Data Collection Policy. If we change our Personal Data Collection Policy and procedures, we will post those changes on the website to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it.

Collection of personal data and user information
If you are a visitor not a registered user (non website member) nor a customer for our booking or purchasing service on the website, you do not need to provide any personal data to the Company for navigating the website.

If you are a registered user (website member) or a customer for our booking or purchasing service on the website, the Company collects your personal data for administrating and fulfilling your application for online service, services for online members or demand for booking or purchasing travel products on the website.

The Company will not collect your personal data without your consent. When you visit the website, we may collect two types of information from you:

Personal data

For the purpose of registration and administration of the Company's travels products and services, you may be requested to provide personal data including but not limited to the following data, without which it may not be possible to satisfy your request:

• name;
• email address;
• mailing address;
• telephone number;
• identity reference;
• credit card or bank account information; and
• date of birth.

In some instances, you may also be requested to enter certain data which may be used to better tailor the type of information presented to you. In most cases, this type of data is optional although, where the requested service is a highly personalised service, failure to provide the requested data may prevent us from providing the service. This type of data includes, but is not limited to:

• your age
• gender;
• salary range;
• profession;
• hobbies and leisure activities

User information

When you look at this website, our service provider makes a record of your visit. This shows your domain name server address, IP address, operating system, browser type and the pages you have visited. We may also obtain information about your general Internet usage to help us improve the website by using "cookies" which are stored on the hard drive of your computer. Cookies are a technology utilized for communications between our web server and your browser with regard to a piece of small data automatically stored on your computer's hard drive. Information gathered by using cookies may include the date and time of visits, the pages viewed, time spent at the website, and the websites you visited immediately before and after the website. We use cookies to identify which areas of the website you have visited or customized, so the next time you visit, those pages may be readily accessible for a better navigation service. Many browsers are set to accept cookies. You may prefer to set your browser to refuse cookies or restrict some of its functions. Cookies information gathered through the use of cookies is collective data unrelated to any personally identifiable details of your name, address, telephone, e-mail address. The service provider only discloses to us aggregate information about the number of visitors. We will only use the information for preparing statistics.

The Company may collect your IP address to help diagnose problems with our servers and for system administration, as well as your browsing records on the website for the Company's internal use only for the purpose of improving our web service that has nothing to do with your personal information.

Important notice on personal data usage

All personal data collected on the website is for the Company's internal use and restricted within the specified range of utilization purposes.

We may use your Personal Data for one or more of the following purposes:

1. when communicating with you in response to your enquiries, comments and suggestions;
2. when answering your request for information or services, whether submitted by you online, over the phone, or through other methods;
3. when either developing or improving our relations with our supporters, prospective present and past donors, by enabling us to contact appropriate individuals with relevant information such as newsletters, research and invitations to join our activities or events;
4. when managing your enquiries;
5. when issuing your receipt;
6. when confirming your donation arrangement, mailing or online correspondence, or event participation;
7. when processing and managing your application to join our membership, event participation or sponsorship, enewsletter subscription, public tours, or product purchase;
8. when signing-up or joining one of our travel talks;
9. when communicating with you about content-related announcements;
10. when improving the content and related services, and for statistical and other analysis, to help us improve our website and our services;
11. when providing to our service providers, who perform services solely for our use in accordance with this policy;
12. when fulfilling the above purposes, you may be contacted via email, direct mailing, telephone, SMS or other means.

The Company may disclose your personal data to a third party under following circumstances:

- In the event that you choose to book or purchase a travel product through the website, we will disclose your data to an airliner, hotel, travel agency, Company's branch, or other relative third party for tour arrangement or transaction settlement;
- With exceptional emergency case, your data may be disclosed on demands of law, court order, government or executive authorities.

Otherwise than above-mentioned circumstances will the Company disclose your data to a third party or utilize for else purpose without your consent. The Company employs strict safeguard measures keeping your data from unauthorized access by anybody else including the Company's own staff.

Except personal data, any enquires, comments, suggestions or information sent to the website are regarded as non-confidential or non-proprietary data provided to the Company out of your own willing and the Company reserve the right to use, copy, transmit or post the data of these categories.

How we protect your personal data

The Company is committed to safeguarding web users' personal information in respect of its collection, use, retention security, transfer and access. Personal data is collected by lawful and fair means and only used for lawful purposes directly related to the functions and activities of the Company. We take all reasonable practical steps to ensure that personal data collected and retained is accurate and protected against unauthorised or accidental access, processing, erasure or other use. We limit the use of and access to your personal data to our designated employees and authorized agents, who are instructed to handle your personal data in accordance with this Personal Data Collection Policy. Your personal data will be stored in our secure internal system.

Use of your personal data

The personal information you have provided to the Company will be treated as strictly confidential. Your personal data will be used solely for purposes of handling your enquires, receipting, providing travel’s news, communication, feedback collection, recruiting, inviting you to travel talks and relevant activities.

Your rights

Under the Hong Kong Personal Data (Privacy) Ordinance, you have the right of access and correction with respect to personal data. Request for personal data access and correction should be made to the Company in writing. In addition, if you do not wish to receive any communications relating to any services concerning the Company or this website, you may contact us through the following channels:

1. Call our customer hotline at 2313 9700
2. Send a fax to 2723 9746
3. Send an email to This email address is being protected from spambots. You need JavaScript enabled to view it..
4. Click the Unsubscribe link in our enewsletter
5. Write to Units 01-06, 19/F, CDW Building, 388 Castle Peak Road, Tsuen Wan, Hong Kong

Registration and online donations

When you register or make a donation through the website, your personal information will be securely encrypted. Your credit card or bank account information will be passed to a third party (such as a bank and authorized agents),) only when necessary for the purpose of processing your donation. We will not sell your personal data to third parties for commercial purposes.

Links to other websites

The website provides hyperlinks to other websites that are neither established by nor under control of the Company. When you click such links you are leaving the website on your own risk for any damages or failure of performance. This Personal Data Collection Policy does not apply in respect of such third party websites, and we are not responsible for any personal information about you which they may collect. These third-party hyperlinks are supplied only for the convenience of the website's visitors

Security

While we aim to use a "secure mode" whenever we request personal information, we do not guarantee that information transmitted through the website or any electronic mail (email) will be secure, since such information or email sent over the Internet is not secure.

Changes to our Privacy Policy

Any changes the Company makes to our Privacy Policy will be posted on this page. You should check it regularly to ensure that you are aware of our latest policies.

Update Your Personal Data

You have the right to log on the website to update your personal data any time according to the Personal Data (Privacy) Ordinance of the Hong Kong SAR

Special Note

We would like to arouse a special note for the registered user on the website (member of the Company website) and any customers who intend to purchase our service that we admit the access by any registered username and matched password. If you find that your username and password are misused, you are obliged to notify the Company. If the Company finds that your username and password are misused, the Company reserves the right to terminate service for you.